Refund & Cancellation Policy

Last updated: February 8, 2026

Indibz is a technology platform that enables independent sellers to create and manage their own online stores. Indibz does not act as a buyer or seller, does not process payments for store transactions, and is not a party to any sale between buyers and sellers. All order-related cancellations, returns, and refunds are handled directly between the buyer and the respective seller.

Cancellation Policy

Cancellations are handled directly between buyers and sellers. Buyers should contact the seller as soon as possible if they wish to cancel a transaction.

  • Sellers may set their own cancellation terms and timelines.
  • Buyers and sellers are responsible for agreeing on cancellation conditions before completing a transaction.
  • Indibz does not cancel orders or process refunds on behalf of users and is not responsible for enforcing seller policies.

Refund Eligibility

Refund and return eligibility is determined by the seller. Buyers should review the seller’s refund terms and confirm conditions directly before completing any transaction.

  • Sellers are responsible for defining their own return and refund conditions.
  • Buyers must communicate directly with the seller to request refunds or returns.
  • Indibz is not responsible for product quality, delivery issues, seller conduct, or refund disputes.

How to Initiate a Return

To request a return or refund, buyers must contact the seller directly using the contact information provided in the listing.

  • Agree on the return reason, method, and timeline with the seller.
  • Follow the seller’s instructions for returning the item, if applicable.
  • Keep proof of communication and shipping for your records.

Refund Processing

Refund processing is handled directly by the seller according to the terms agreed between the buyer and seller.

  • Refund methods, timelines, and conditions are set by the seller.
  • Indibz does not hold funds for store transactions, process payments between buyers and sellers, or issue refunds for such transactions.
  • Any disputes must be resolved directly between the buyer and the seller.

Subscription Fees and Refunds

Indibz may charge subscription or service fees to sellers for access to its platform and related services. All such fees are non-refundable once paid.

  • Subscription fees, platform charges, and any associated service fees are non-refundable once collected.
  • No partial or full refunds will be provided for unused periods, downgrades, or early termination of services.
  • Users are responsible for reviewing pricing and terms before making any payment.

If you need help contacting a seller or reporting misuse of the platform, please reach out to our support team via our Contact Us page.